What marketing career focuses on keeping customers coming back?
What marketing career focuses on keeping customers coming back? Who’s job is it to focus on keeping customers coming back?
3 Odpowiedzi
Customer service is focusing on keeping customers coming back. That will be the answer if you do a quiz, but in my opinion, public relations or brand management is also responsible for customers coming back.
If public relations are bad or brand management is terrible, customers won’t come back, and customer service won’t help much.
The customer service job is to keep customers coming back. If they do a good job, then more customers will come back. So the marketing career responsible for this is Customer Service.
You might want to work in customer service. But you really need to like to work with people.